FREQUENTLY ASKED QUESTIONS
What are your hours?
Our office is open from 9am-5pm
Early, Evening, & Weekend appointments by request only.
Do you know what my copay will be?
Each plan is slightly different so we recommend calling the phone number on the back of your insurance card for an accurate copay/deductible
Is there parking?
We do not have a lot or reserved spaces but there is free 2 hour parking along E. Montgomery Street.
What if I need to cancel/reschedule my appointment?
Just give us a call! We do ask that you provide us at least 24 hour notice for any changes. Within those 24 hours we do have a $25 fee for late cancellations and no shows. This does not apply to clients with Medicaid.
Why is there a late fee/no show fee?
We are currently operating with a waitlist for certain therapists/insurances. If we know about open time slots prior to the appointment we can give that time slot to someone who needs it!
Can the therapist/psychiatrist fill out paperwork for me? (ESA, disability, leave, etc.)
Our policy is that you need to be familiar with the clinician, having been with them for ~ 6 months. There is also a fee for the client ranging from $25-$50 depending on scope/depth of work required.
Can I use EAP sessions? What is it?
Yes you can use EAP sessions. Employee Assistance Programs are provided through your employer. These sessions come at no cost to you, but you will need to get a pre-authorization code prior to the appointments and let the front desk know ahead of time. Each plan varies, but the average is 5 sessions.
I have two insurances - which one do I use?
Always use your primary first. If you would like to add a secondary insurance we are able to bill them after. Sometimes the secondary insurance takes a couple of dollars off and sometimes it doesn’t.
What is the difference between a therapist and a psychiatrist?
Both clinicians are dedicated to working with their clients. Psychiatrists however, work in medication management. If you are unsure which you need, we suggest therapy first. You can let your therapist know if you’re interested in medication management and they can assist with that.
Have questions? Use the form below to send us a message.