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FAQ

FREQUENTLY ASKED QUESTIONS

What Are Our Hours?

Monday – Thursday 9am-5pm

Fridays and evening appointments by request only and based on availability.

Do you know what my copay will be?

Each plan is slightly different so we recommend calling the phone number on the back of your insurance card for an accurate copay/deductible

Is There Parking?

yes, free parking on site.

What if I need to cancel/reschedule my appointment?

Just give us a call! We do ask that you provide us at least 48-hours’ notice for any changes. Within those 48 hours we do have a fee for late cancellations and no shows. This does not apply to clients with Medicaid.

Why Is There A No Show? Late Fee

With less than 48 hours’ notice, it is unlikely we will be able to fill the slot.

Can The Therapist/Psychiatrist Fill Out Paperwork For Me? (Esa, Disability, Leave, Etc.)

Our policy is that you need to be familiar with the clinician, having been with them for ~ 6 months. There is also a fee for the client ranging from $25-$50 depending on scope/depth of work required. Due to our liability insurance policy, we are unable to complete paperwork for emotional support animals.

Can I use EAP sessions? What is it?

Yes you can use EAP sessions. Employee Assistance Programs are provided through your employer. These sessions come at no cost to you, but you will need to get a pre-authorization code prior to the appointments and let the front desk know ahead of time. Each plan varies, but the average is 5 sessions.

I have two insurances - which one do I use?

Always use your primary first. If you would like to add a secondary insurance we are able to bill them after. Sometimes the secondary insurance takes a couple of dollars off and sometimes it doesn’t.

What is the difference between a therapist and a psychiatrist?

Both clinicians are dedicated to working with their clients. Psychiatrists however, work in medication management. If you are unsure which you need, we suggest therapy first. You can let your therapist know if you’re interested in medication management and they can assist with that.

CONTACT US

Have questions? Use the form below to send us a message.